Jessie Willis
Articles
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Username/Password not working
If the username and password that were entered in were incorrect, an error message will appear Common reasons why the username/password is not working The password is case sensitive. Make sure th...
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Sending Out the Online Consent Form Link
When you have our Bundle 2 or higher subscription, you have the option to send out the Online Consent Form link to an applicant to collect information and the consent without needing paper forms....
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Training Email Settings
Training Email Settings When you order Child Safety Training, the applicant receives an email from our system with the link automatically generated. The link is unique to each applicant and is disa...
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Additional Users
You may add an unlimited number of users to your account. You can also edit user permissions, and email notifications. Only users with the permission to add/edit users are able to create a new us...
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Order a New Background Check
This article discusses how to order a background check. If your account has access to our online form, please see the article on Sending the Consent. Forms You will need to collect the applica...
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Standard Account Features
In addition to ordering background checks, there are a few other features inside your account that you can access. Importing | Export Reports | Billing References | Active/Inactive | View Invoices ...
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What is the recommended Logo and Banner size?
If you have the Bundle 2 subscription, you are able to customize the Online Consent Form, including adding a logo or banner on the top of the form. The Logo recommended size is 300 pixels in width...
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How can I edit an applicant's information?
To edit an applicant's information inside the account, locate your applicant and click on the pencil to the far right. Update the applicant's information and click Save at the bottom. ...
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How can I resend the online consent form
If your applicant has not received the Online Form in their email, accidentally deleted the email, or you just need to resend the link to have an updated consent, you can resend the link through yo...
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How can I request a copy of my report?
To request a copy of your background check report, go to https://compliance.protectyouthsports.com/ Complete this form so we can confirm the information you submit matches the information on the...