Coach Pay

• I'm not getting a payment screen
• There are no orders under the Reports column

FAQ

• How much do background checks cost?
• How do I update my Organization's name or contact info?
• Can a background check be completed without an SSN?
• Why is my background check still pending, or taking longer than usual to complete?
• I forgot my user name and password. I tried the forgot password reset button, but it doesn’t seem to be working.
• Where can I find an example of a consent form?

Child Safety Training

• Am I able to send out the Child Safety Training without ordering a background check?
• How do I send the Child Safety Training to my Volunteers? 

Ordering

• The report has an Alert on it, and it says "THERE ARE DISCREPANCIES ON THIS SEARCH"
• What do I do if I get a message that says "Applicants required information is not completed.
• What is included in a Basic Package?
• What is included in a Plus Package?
• What do I do if I get a message that says "Applicants required information is not completed."
• How do I run a background check on someone from another country?

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