Jessie Willis
Articles
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Username/Password not working
If the username and password that were entered in were incorrect, an error message will appear Common reasons why the username/password is not working The password is case sensitive. Make sure th...
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Sending Out the Online Consent Form Link
When you have our Bundle 2 or higher subscription, you have the option to send out the Online Consent Form link to an applicant to collect information and the consent without needing paper forms....
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Training Email Settings
Training Email Settings When you order Child Safety Training, the applicant receives an email from our system with the link automatically generated. The link is unique to each applicant and is disa...
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What is the recommended Logo and Banner size?
If you have the Bundle 2 subscription, you are able to customize the Online Consent Form, including adding a logo or banner on the top of the form. The Logo recommended size is 300 pixels in width...
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How can I edit an applicant's information?
To edit an applicant's information inside the account, locate your applicant and click on the pencil to the far right. Update the applicant's information and click Save at the bottom. ...
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How can I resend the online consent form
If your applicant has not received the Online Form in their email, accidentally deleted the email, or you just need to resend the link to have an updated consent, you can resend the link through yo...
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How can I request a copy of my report?
To request a copy of your background check report, go to https://compliance.protectyouthsports.com/ Complete this form so we can confirm the information you submit matches the information on the...
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How can I delete a duplicate background check or applicant?
At this time, we do not have a feature that allows you to delete an entry inside your account. The closest that we have is the Archive, which is a separate folder inside your account to separate it...
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How can I order credit checks?
Credit Checks are not automatically an available option under in the A La Carte menu. This is because an approval process must be done before you are able to order a consumer credit report. You wil...
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How can I create a new user?
You are able to add an unlimited number of users to the account, as well as edit their permissions, and enable notifications. Only users with the permission to add/edit users are able to create a n...